Code of Practice for Safetywave.

HOW WE ACT

When conducting any of our courses or representing Safetywave in any forum, our trainers and assessors are expected to follow the principles of fairness, equity, honesty and anti-discrimination.

Our certified instructors undergo a regular re-certification process and must comply with course training and assessment standards and the Safetywave Code of Conduct, as follows:

Respect for the law and the system of government: Safetywave personnel uphold Commonwealth and State laws and act in the public interest.

Respect for persons: Safetywave personnel show respect for members of the public, clients and other employees.

Integrity: Safetywave personnel at all times act in an honest, trustworthy and lawful manner.

Diligence: Safetywave personnel strive to achieve high standards of performance, professionalism and responsiveness to clients.

Economy and Efficiency: Safetywave personnel protect assets, equipment and other resources, maintain them correctly, and use them economically and for approved purposes only.

Access and Equity: Safetywave strives to maintain its commitment to equal employment opportunity, anti-discrimination, and harassment legislation.

REFUNDS AND CANCELLATIONS

Should a cancellation of enrolment be advised more than 10 working days prior to the course, the student will be automatically enrolled into a future equivalent course, or may request a full refund.

Should a cancellation of enrolment be advised less than 10 working days prior to the course, no refund is applicable. The fee will be credited into a future equivalent course and must be used within 6 months.

When a non-attendance occurs, no refund or transfer is applicable.

Enrolment is accepted on the basis that Safetywave will not be liable for costs incurred due to course cancelling or rescheduling.

In the unlikely event of any course changes, Safetywave will endeavour to give as early advice as possible.

 

EQUAL OPPORTUNITY

It is very important to Safetywave that participants feel that our courses are delivered and assessed in an equal and unbiased manner.

Please notify us of the following:

Any language barriers that may exist

Any learning, reading, literacy or numeracy difficulties

Please approach the friendly Safetywave personnel before your course so we can best address your needs.

Our instructors are willing to assist you in any way possible to ensure you have an equal chance to participate, learn and achieve.

Your privacy will be respected at all times.

 

OUR CONDUCT

There are State laws prohibiting discrimination on the grounds of, or by association with, the following: Sex, marital status, pregnancy, parental status, breastfeeding, age, impairment, race, religion, political belief, trade union activity and lawful sexual activity.

These laws have been developed to protect the interest of persons who may fall into the listed categories.

Safetywave always strives to ensure that we are not discriminating against any person, and that no one is excluded or alienated from our courses.

Our personnel will conduct themselves in a manner unlikely to offend any member of the community.

We respect and maintain the participant’s right to security and confidentiality in terms of their performance, outcomes and assessments at all times.

We will not provide information about you to a third party without your written permission.

You will be required to sign a consent form for those occasions when it may be necessary for Safetywave to provide information about you to another organisation (e.g. Department of Education, Training and the Arts).

If you are unsatisfied with any about any aspect of your course, Safetywave personnel will endeavour to rectify the problem.

Please approach your trainer and we would be delighted to assist.